Today we are delighted to confirm that The Mutual Bank has chosen Indue as their principal payments partner. The Mutual Bank, a $1 billion mutual bank based in the Hunter region of NSW, has been serving the people of the Hunter since 1888. It offers a full range of financial products and services, including home […]
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Credit card use is still below its pre-pandemic levels, while debit cards are seeing somewhat of a resurgence in 2021. The latest Reserve Bank (RBA) credit and debit card data for March 2021 reflects how these cards have been used in the 12 months since the pandemic truly impacted Australians’ way of life. According to […]
Read More… from Credit cards still stagnant as the humble debit card’s popularity improves
Australian banks are not delivering appropriate omnichannel customer service and struggle to keep up with changing approaches to customer loyalty, according to new research. The study, conducted by software company Pegasystems and research group Omnipoll, found that poor omnichannel customer service results in more than half (54 per cent) of all customer interactions having at […]
Read More… from Study pinpoints two key areas that banks can improve on
Data released today by the industry self-regulatory body Australian Payments Network (AusPayNet) shows a 9.2% rise in fraud on payment card transactions in the 12 months to 30 June 2021 (FY21) alongside an increase in online spending during COVID-19 lockdowns. With total spending on cards rising 5.4% to $847.3 billion during the same period, the […]
Top Five Banking Predictions for 2022 Keen to keep pace with the impact of recent global events and an accelerated digital shift, how are financial institutions, consumers and SMEs adapting their behaviours in coming months? RFI Global’s infographic explores our top predictions for 2022. […]
MEDIA RELEASE 8th November 2021 LEADING payments and technology services company Indue Limited has announced Fred Perry as Chief Commercial Officer effective January 2022. Mr Perry is set to drive the company’s commercial business with a focus on accelerating growth, product optimisation and driving competitive advantage for our clients in all their payments needs. Indue Chief Executive, […]
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Payment solutions provider Indue today announced it had received an International Organization for Standardisation (ISO) 270001:2013 certification for information security management — one of the most widely recognised and internationally accepted standards for the security of assets. The ISO certification features requirements on how to implement, monitor, maintain and continually improve an Information Security Management […]
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Indue has announced the appointment of accomplished business leader Tim Oldham who will join the Board as a non-executive Director on 27 September 2021. […]
Last year as millions sheltered at home, e-commerce proved crucial to keeping retail sales flowing. Now, as outbreaks begin to subside and mobility returns, e-commerce’s share of total sales has fallen from its 2020 peak, raising questions about the lasting impact of the abrupt shift to e-commerce. Transaction data offer two reasons for optimism that the accelerated uptake in online selling will persist even after the pandemic. […]
Fiserv’s local boss Kees Kwakernaak expects another wave of consolidation in the banking sector, as evolving technology triggers more change and scale and customer experience becomes increasingly important. […]
Read More… from Consolidation looming for lenders, says Fiserv boss Kees Kwakernaak
